Terms of Service

By using Mendly you agree to these Terms of Service. Please read them carefully before using our platform.

Use of the Platform

Mendly connects customers with independent service professionals. We are a marketplace platform and are not directly responsible for the quality or outcome of services performed by professionals listed on our platform.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Service Professional Credentials

Mendly does not currently require service professionals to provide a license, proof of insurance, or a background check to be listed. Professionals may upload any of these documents. When they do, Mendly's automated system checks that the document appears genuine, current, and in that professional's name, and the professional's profile shows a badge for each document that passes. A badge reflects only that check. Mendly does not itself investigate or adjudicate the contents of a background check, does not confirm that a professional holds every license their work may require, and does not guarantee the accuracy or completeness of any professional's credentials or statements. Professionals are responsible for holding any license and insurance the law requires for their work. Users are encouraged to review a professional's profile, badges, and reviews, ask about their license and insurance directly, and use their own judgment before booking. Mendly may introduce credential requirements in the future and will update these Terms when it does.

Relationship of the Parties

Service professionals who accept jobs through Mendly do so as independent contractors, not as employees, agents, joint venturers, or partners of Mendly. Mendly does not control the manner, means, hours, or methods by which a professional performs work for a customer, does not provide the tools, equipment, or supplies used to perform that work, and does not withhold taxes or provide employee benefits of any kind. A professional may decline any job offered through the platform and may provide the same services to customers outside of Mendly. Nothing in these Terms, and no feature of the platform, is intended to create an employment, agency, partnership, or joint-venture relationship between Mendly and any professional.

Dispute Resolution and Arbitration

Except for disputes that qualify for small claims court or seek only injunctive relief, you and Mendly agree to resolve any dispute arising out of or relating to these Terms or your use of the platform through binding, individual arbitration rather than in court. Arbitration will be administered by a recognized arbitration provider under its rules then in effect, and will take place (or be conducted by phone, video, or on the papers, at the arbitrator's discretion) in the county and state where you reside. You and Mendly each waive the right to a jury trial and the right to bring or participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing legal@mendly.services within 30 days of first agreeing to these Terms; opting out does not affect any other part of these Terms.

Cancellation and Refunds

Paid membership plans, including Basic membership, automatically renew each billing period at the then-current price until cancelled. You can cancel at any time from your account settings or by emailing support@mendly.services; cancellation takes effect at the end of the current billing period, and Mendly does not refund the unused portion of a period already paid for. If you live in a state with its own automatic-renewal disclosure or cancellation requirements, Mendly will follow that state's requirements for you, including any required reminder before a renewal or any state-specific cancellation method.

Contact Us

For questions about these terms, contact us at legal@mendly.services.